Ensuring file safety and recovery
Welcome to Dweet Design, a creative agency that takes pride in delivering exceptional design solutions to our valued clients. As experienced support specialists at Dweet Design, we are thrilled to share with you our approach to project file management and the steps we take to ensure the safety and security of your valuable data.
Our commitment to file security
We understand the importance of your creative projects and the files associated with them. We take the security and privacy of your data seriously, and that’s why we have implemented a robust cloud storage system. According to our Terms of Use, we retain all project files in our secure cloud storage for 30 days after the completion of a project. During this period, you can easily access and download your files as needed.
Lost files? No worries!
We also understand that sometimes unforeseen circumstances can lead to the accidental loss of your project files. Fear not, because, at Dweet Design, we have a solution for that too! If you happen to lose your files after the initial 30-day storage period, you can still recover them by availing our file recovery service.
File recovery process
To initiate the file recovery process, all you need to do is reach out to our dedicated Ticket System within the Support Center. Our skilled and friendly support team is always ready to assist you promptly. By submitting a ticket detailing your request, we can quickly identify your project and initiate the file recovery process.
Remember, recovery after 30 days – additional cost applies. Project files older than one year – new project fee.
While we do offer file recovery beyond the initial 30-day storage period, it is important to note that this service comes at a separate cost. Retrieving and restoring files from our archives requires additional resources and effort, which is why we have to charge a reasonable fee for this service. However, our goal is to make this process as smooth and cost-effective as possible for our clients.
As much as we strive to retain files for as long as possible, managing archives of projects that are a year or more old becomes more complex. Restoring such older projects involves considerable effort, and to cover the additional workload, we treat these requests as new projects and apply a corresponding fee. We are transparent about these charges and believe in providing fair pricing for all our services.
We appreciate the trust you place in Dweet Design, and our team is committed to delivering exceptional support and solutions every step of the way. Remember, if you ever need to recover your project files, don’t hesitate to contact our Support Center via the Ticket System, and we’ll be delighted to assist you. Your creative projects are essential to us, and we are dedicated to ensuring their safety and longevity.