Latest updates

Upcoming server transfer

In our continuous efforts to provide you with the best possible hosting performance and reliability, we are excited to announce an upcoming server transfer for your hosting plan. This transfer is a vital step in our commitment to maintaining and improving the quality of our services. What you need to know Unchanged IP Address and…

Effective customer support: Guidelines and priorities

Understanding support channels At our Support center, each client is assigned a unique personal ID linked to their registered email address in our ticketing system. This setup is crucial for security purposes. For instance, if a client registers a new account using a different email address, even if it's the same individual, it leads to…

Scheduled server maintenance

Dear customers, we hope this message finds you well. We are writing to inform you about some important scheduled maintenance that will take place in our Data Centers on October 14th. During this maintenance period, your website may experience some interruptions. We want to assure you that this maintenance is vital to our commitment to…

Closed ticket: insight into the process

In the realm of customer support and technical assistance, Ticket systems play a vital role in ensuring efficient issue resolution and seamless communication between customers and support teams. One common practice observed in the Ticket system is the closure of tickets after a specific period of time. Well, let's delve into the reasons behind ticket…

Ensuring file safety and recovery

Welcome to Dweet Design, a creative agency that takes pride in delivering exceptional design solutions to our valued clients. As experienced support specialists at Dweet Design, we are thrilled to share with you our approach to project file management and the steps we take to ensure the safety and security of your valuable data. Our…

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Safe your website: Malware scanner

Today websites have become an integral part of businesses, organizations, and personal endeavors. However, with increased reliance on online platforms comes the heightened risk of cyber threats, including malware attacks. Malicious software, or malware, can compromise the security and functionality of your website, leading to severe consequences such as data breaches, loss of customer trust,…

Why is it important to update WordPress and Plugins?

WordPress, the most popular content management system (CMS) in the world, powers a significant portion of the internet. With its vast ecosystem of plugins and themes, WordPress offers tremendous flexibility and functionality to website owners. However, to ensure a secure and optimized website, it is crucial to regularly update WordPress, plugins, and themes. Here are…

New data center in the Netherlands

Great news! We can't stop enhancing customers' websites experience and proudly introducing a new data center in the Netherlands. The speed of your website plays a crucial role in the user experience it delivers. When the server is located far from your visitors, the loading time increases, resulting in slower website performance. We are excited…

Website and database backups

Websites and databases play a vital role in the smooth functioning of businesses, organizations, and even personal endeavors. They store invaluable data, crucial information, and serve as the backbone of online operations. Unforeseen events such as settings failures, cyberattacks, or administrator errors can lead to data loss, disruption of services, and significant financial losses. That's…

Improved site performance with CDN

In the digital age, where online content consumption has become an integral part of daily lives, ensuring fast and reliable access to websites and applications is paramount. This is where Content Delivery Networks (CDNs) step in. CDNs have revolutionized web performance by effectively reducing latency, enhancing user experience, and optimizing content delivery across the globe.…

Support center plugin update

Having a reliable support center is crucial for addressing user queries and providing assistance. Our Dweet Design Support Center plugin, a WordPress plugin, has recently undergone a significant update to version 1.0.0. This update brings a range of exciting changes, including a redesigned menu, updated sections, and the addition of new sections. Let's delve into…

Multiple accounts in the Support Center

Empowering Individual Roles and Efficient Ticket Management In a dynamic and diverse work environment, where tasks and responsibilities are distributed among various team members, having multiple accounts in the support center proves to be a highly beneficial approach. Such an arrangement allows for enhanced accountability, streamlined communication, and efficient ticket management. By providing individual accounts…

Switch language option added

As the world becomes more globalized, it's essential for us to be able to communicate with our customers in different languages. That's why at Dweet Design, we've implemented a language switch option on our website to better serve our clients from all around the world. The language switch option is a feature that allows customers…

Ticket system update notice

Based on our support center's extensive experience, we know how important it is to provide excellent customer support. We understand that a positive customer experience is essential for the growth and success of our business. That's why we're excited to introduce our new ticket system, which we believe will revolutionize how we interact with our…

Introducing Support center 2.0

At Dweet Design creative agency, we have been providing high-quality design services to our clients for many years. With the advancement of technology, the need for a robust online presence has become crucial for any business to thrive. Dweet Design Support center website has been an essential tool for the company to provide top-notch customer…