Category / Support center

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  • Effective customer support: Guidelines and priorities

    Understanding support channels At our Support center, each client is assigned a unique personal ID linked to their registered email address in our ticketing system. This setup is crucial for security purposes. For instance, if a client registers a new account using a different email address, even if it's the same individual, it leads to…
  • Scheduled server maintenance

    Dear customers, we hope this message finds you well. We are writing to inform you about some important scheduled maintenance that will take place in our Data Centers on October 14th. During this maintenance period, your website may experience some interruptions. We want to assure you that this maintenance is vital to our commitment to…
  • Closed ticket: insight into the process

    In the realm of customer support and technical assistance, Ticket systems play a vital role in ensuring efficient issue resolution and seamless communication between customers and support teams. One common practice observed in the Ticket system is the closure of tickets after a specific period of time. Well, let's delve into the reasons behind ticket…
  • Ensuring file safety and recovery

    Welcome to Dweet Design, a creative agency that takes pride in delivering exceptional design solutions to our valued clients. As experienced support specialists at Dweet Design, we are thrilled to share with you our approach to project file management and the steps we take to ensure the safety and security of your valuable data. Our…
  • Safe your website: Malware scanner

    Today websites have become an integral part of businesses, organizations, and personal endeavors. However, with increased reliance on online platforms comes the heightened risk of cyber threats, including malware attacks. Malicious software, or malware, can compromise the security and functionality of your website, leading to severe consequences such as data breaches, loss of customer trust,…
  • Why is it important to update WordPress and Plugins?

    WordPress, the most popular content management system (CMS) in the world, powers a significant portion of the internet. With its vast ecosystem of plugins and themes, WordPress offers tremendous flexibility and functionality to website owners. However, to ensure a secure and optimized website, it is crucial to regularly update WordPress, plugins, and themes. Here are…
  • New data center in the Netherlands

    Great news! We can't stop enhancing customers' websites experience and proudly introducing a new data center in the Netherlands. The speed of your website plays a crucial role in the user experience it delivers. When the server is located far from your visitors, the loading time increases, resulting in slower website performance. We are excited…
  • Website and database backups

    Websites and databases play a vital role in the smooth functioning of businesses, organizations, and even personal endeavors. They store invaluable data, crucial information, and serve as the backbone of online operations. Unforeseen events such as settings failures, cyberattacks, or administrator errors can lead to data loss, disruption of services, and significant financial losses. That's…
  • Improved site performance with CDN

    In the digital age, where online content consumption has become an integral part of daily lives, ensuring fast and reliable access to websites and applications is paramount. This is where Content Delivery Networks (CDNs) step in. CDNs have revolutionized web performance by effectively reducing latency, enhancing user experience, and optimizing content delivery across the globe.…
  • Support center plugin update

    Having a reliable support center is crucial for addressing user queries and providing assistance. Our Dweet Design Support Center plugin, a WordPress plugin, has recently undergone a significant update to version 1.0.0. This update brings a range of exciting changes, including a redesigned menu, updated sections, and the addition of new sections. Let's delve into…